Use ConversationIndex for Email Correlation and Disable Smart Matching https://community.dynamics.com/crm/b/crminthefield/posts/disable-smart-matching-emailhashbase-table-population-for-dataverse-environments
EWS Editor for Dynamics 365 is based off the original EWS Editor source and is designed to provide troubleshooting tools to help resolve Exchange server integration issues related to Server Side Synchronization and the E-mail Router. Below are the features available in the Alpha release:
- Natively inspect Dynamics 365 Extended Properties (crmid, crmLinkState, etc) in any EWS Editor grid that contains items linked to Dynamics 365.
- Retrieve ExchangeSyncIdMapping records for any given Appointment, Contact, or Task in any EWS Editor Grid that contains items linked to Dynamics 365.
- Validate e-mails for promotion to Dynamics 365 by performing the CheckIncomingEmailRequest API.
- Inspect the Mailbox Synchronization State, Mailbox Alerts, and other details in a thematically grouped interface.
- Perform Mailbox diagnostics to check for misconfigured or stuck mailboxes with Server Side Synchronization.
- Troubleshoot and anticipate ACT Synchronization issues between Dynamics 365 and Exchange Server.
- Simulate various Exchange Web Service APIs commonly used by Dynamics 365.
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