{Power 2021} Clear and Update Custom queue field on Case based on Queue items related to the case

Pre-requisites:

• Should have “Customer Service Hub” app installed in your tenant
• Add out of box “Case” entity in your solution
• Create a custom lookup field (Lookup to Queue) titled as “Queue” under Case entity and place it on “Case for interactive experience” form

Requirement:

1. The Queue to which Case is assigned should get displayed under Queue lookup field
2. If we are closing the Case as “Resolved” or “Cancel” – Queue lookup field should be set to null

Implementation:

Now, we are creating an “Automated Cloud flow” to implement above 2 requirements mentioned above:

• Open Solution >> Select Cloud flow from left navigation (Make sure you have selected the correct environment)

• Click on drop-down arrow next to “New” button >> Select “Automation” >> then select “CloudFlow” >> then select “Automated Cloud flow”

• Now, give name to your Cloud flow and select the…