Category: Process

Turn on failed or You need a Microsoft Dynamics 365 license to continue error while trying to Activate a Workflow – Dynamics 365 / Dataverse


Recently while trying to Activate a Workflow we got the below error –

Turn on failed. The user with SystemUserId=xxxxxxxx-483e-eb11-bf70-000d3a795b83 in OrganizationContext=xxxxxxxx-a88f-4f40-b654-7bab4d5c1f95 is not licensed. Please contact your system administrator to add license to this user for the action to succeed. SystemUserAccessMode=0 is not either of (NonInteractive=4, SetupUser=1). User IsDisabled=True, IsLicensed=False. ImpersonatingSystemUserId=xxxxxxxx-9fe2-47b8-84a9-d87c65dc9dfd.

The user account through which we were trying to do so had a System Administrator role, however, it turned out that it was because of the Owner of the Workflow. The system user record set as Owner of the workflow was Inactive.

A screenshot of a computer Description automatically generated

Assigning it to the other active user, fixed the issue for us.

We were able to activate the Workflow than.

Hope it helps..

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