Unified Interface – Dynamics 365

This is my second blog relating to new features with the Spring Release of Dynamics 365 (July 2017).

Please note any pictures are taken from the Dynamics 365 Preview Executive Briefing which can be found at the following link (by CRM Innovation). All information contained in this blog is a summary of two presentations across the three days of the briefing – there is still a lot of unknowns at this point so please bear with me!

Accessing Dynamics 365 – the current Interfaces

Dynamics 365 as we currently know it – Microsoft allows us to access our Dynamics 365 data via the following (out of the box) methods:

• Web Client (Browser based – via Edge, Internet Explorer, Chrome and Firefox)
• Outlook Client (Client based addin installed to Outlook – soon to be deprecated!)
• Mobile Client (Tablet and Phone)
• Interactive Service Hub (ISH)
• App for Outlook – New Cloud…