CRM 2013 – Leveraging Actions to get around JavaScript cross-domain challenges

Last year, I wrote about the challenge of cross-domain calls from JavaScript with CRM 2011. The issue was related to fact that from a security perspective, you could not have JavaScript functions executing on a CRM form event or when a ribbon button is clicked calling web services outside of the CRM domain. I proposed a few workarounds here but the bottom line is that in all cases, there was some sort of a negative impact in each solution. With CRM 2013, actions processes are a great way to get around the browsers’ cross domain restriction.

In this article, I am providing an example of how actions can be used to make a request to a web service outside of the CRM domain from a record’s form event.

Scenario

When users call an incident management center, the agents need to capture the temperature at the time of the incident in…