Let us have a look at the different options provided in the Email Tab for Tracking and Automatic creation of records. Also check – https://crmkeeper.com/2020/04/20/dynamics-365-queue-setup-with-shared-mailbox/ Select Personalization Settings in the Settings icon within the app. Select Email tab within Set Personal Options Dialog box. Select the email messages to track in Microsoft Dynamics 365 option … Continue reading Tracking email and automatic record creation – Personal Options in Dynamics 365