Recently while trying out Dynamics 365 July Update, I ran into an interesting issue.
I had to update one of the existing contact records, however, while clicking on the record, it was opening new contact form instead of opening the existing record.
I observed that it was happening when I was doing it from the All Contacts view.
Clicking on Alex Simmons opens the new contact form instead of opening existing recordà
On changing the view to Active Contacts and clicking on Alex Simmons
Opens the Alex Simmons record properly.
Is anyone else also facing the same?
The workaround you’d find in the comments below –>
Go to Settings > Customization > Customize the System > Entities > Contacts > Views > open All Contacts view.
Add Columns > select any column > click on OK.
Select this newly added column in view and click on ‘Remove’ button.
Click on Save and close & publish all customizations.
Do Ctrl + F5 and the behaviour starts working as expected