Recently, we had a requirement to send email to customers using a generic email address like donotreply@domain.com from Dynamics CRM (& Exchange Online).
The way we can implement this is through Shared Mailbox and Queue in CRM Online.
Log in to the Administration Portal
https://portal.office.com/adminportal/home#/homepage
Select Shared mailboxes
Members can be added to the Shared Mailbox
Now back in CRM assign the email id to a particular queue.
Now sending an email activity with From as Queue and to as one of the user inside CRM.
Open the user’s mail box.
Make sure we have done Test and Enabled Mailbox for the Shared Email Box and have set Incoming and Outgoing Email as Server-Side Synchronization.
Hope it helps..
Advertisements
Nishant Rana's Weblog 
I am getting below error in mailbox record after sending an email to sharedbox.
An unknown error occurred while receiving email through the mailbox “test email”. The owner of the associated email server profile has been notified. The system will try to receive email again later.
Email Server Error Code: Exchange server returned UnknownIncomingEmailIntegrationError -2147220891 exception.
LikeLike
Hi Sachin – Were you able to resolve this issue?? Thanks!
LikeLiked by 1 person
No. Microsoft support team have confirmed this as product bug in recent D365 July 2017 release and I am closely working with Microsoft Support team to get it fixed for our environments.
LikeLiked by 1 person
This is still a open issue with MS D365
LikeLiked by 1 person
Thanks for the prompt Response! We’re going to initiate a support request with Microsoft and reference your information – Hopefully this is something they resolve sooner-than-later, although based on the 3 month wait so far, i’m not optimistic… So as a backup plan, we’re going to see if we can use a non-Shared Mailbox with the Queue integration in a sufficient way so that we don’t need to use the Shared Mailbox functionality.
Thanks again for the prompt response! 🙂
Cheers,
Rob
LikeLiked by 1 person
Reblogged this on Arun Potti's MS CRM blog.
LikeLike
A shared mailbox is very useful. I am reading your blog and I get the right information about shared mailbox. I found your website just right for my needs. Thanks for sharing the great information. Good Luck!
LikeLike